Drahomanov National Pedagogical University, Ukraine, 2022
Business Analyst — NTT Data Portugal
Business analysis role across enterprise insurance, public sector and data platform projects. Defines requirements, maps processes using BPMN notation, manages backlog refinement, supports roadmap definition, advises on solutions and coordinates cross-functional delivery across multiple Agile teams.
- Coordinated requirements and delivery across multiple Agile (Scrum) teams on e-Avalia, a government platform managing programmes, budgets and compliance, ensuring traceability of requirements throughout delivery, supporting stakeholder workshops, functional specifications, business rules and solution validation across multiple modules.
- Identified and analysed failures in payment, profile management and policy lifecycle flows for Resolution Life (insurance), a platform built on OutSystems, defined and prioritised functional improvements that raised customer satisfaction scores from ~2/10 to ~8/10.
- Translated business requirements into user stories, business rules, acceptance criteria and functional specifications, collaborated with development teams to clarify scope, validate solutions and support testing activities including UAT.
- Conducted data analysis and user feedback reviews using Excel and Power BI, producing structured reports to identify process gaps, supported data-driven decision making and drove functional improvements.
- Supported prioritisation and cross-team decision-making across multiple workstreams, ensuring alignment between business expectations, delivery capacity and technical constraints.